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Telehealth Services


DMH Medical Group knows you want safe options for healthcare. If you are uncomfortable at this time with in person medical visits, we invite you to use telehealth, another way we can meet your medical needs for safe, convenient care.

Our telehealth visits allow you to speak with and see your established care provider through two-way video technology via Microsoft Teams.   Best of all, it is from the comfort of your own home, through a computer or mobile device. It is a great option for times when you need to see your care provider, but not necessarily in the office.

To learn more call us at 217-876-2856 Monday – Friday from 8 am – 4:30 pm.

Additional Information

Patient Instructions to Access Telehealth Visit:

If using a Mobile Device, Smartphone or Tablet:

  • You will need an email address, internet access, and a mobile device with a camera.
  • Download the “Microsoft Teams” app available on your app store before your testing session. Once the app is downloaded, you DO NOT need to create an account to sign in. You will access the application as a “guest” later in these instructions.
  • Prior to your scheduled appointment, you will receive a telephone call from one of our colleagues to validate registration information and make sure you can successfully access Microsoft Teams. Some locations may even conduct a test visit with you.
  • At the time of your session, click on the “Join Teams meeting” link within your email from DMH Internal Medicine Associates Telehealth.
  • Press “Join as a guest”.
  • When prompted, allow access to microphone and camera to make sure your Video and Microphone are Turn On (no slash on the camera and mic icons).
  • Type your name, and press “Join meeting”.
  • You will then connect to a two-way video conference with your care provider.
  • Download the Telehealth Guide for Mobile Device, Smartphone or Tablet Guide

If using a Desktop Computer PC or Laptop:

  • You will need an email address, internet access, and a computer with video capability.
  • Prior to your scheduled appointment, you will receive a telephone call from one of our colleagues to validate registration information and make sure you can successfully access Microsoft Teams. Some locations may even conduct a “test” visit with you.
  • At the time of your session, click on the “Join Teams meeting” link within your email from DMH Internal Medicine Associates Telehealth.
  • Click on “Join on the web instead”.
  • A pop-up will appear requesting permission to use your microphone and camera. Click “Allow.” (Note: If your PC or laptop does not support audio, your care team will call you on a cellular or home telephone to speak with you during the call.)
  • Make sure your Camera and Microphone are Turn On
  • Type your name, and click “Join now”.
  • You will then connect to a two-way video conference with someone at the clinic
  • Download the Telehealth Guide for Desktop Computers & Laptops

Microsoft Teams

Microsoft Teams iconhttps://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app

Telehealth Tips

For more details, visit https://www.memorialmd.com/Services/Telehealth.

Telehealth News

Memorial Health System Expands Telehealth During COVID-19 Pandemic